Stop Letting Wrist Pain Slow You Down
Heat and red light therapy designed to support comfort, mobility and recovery.
Primal Recovery Co FAQs
How do Primal Recovery Co products work?
Primal Recovery Co products are designed to support comfort, recovery, and everyday wellbeing. We focus on practical solutions that fit naturally into your daily routine, helping you stay active, comfortable, and doing the things you enjoy.
Are you releasing more recovery-focused products?
Yes — we're continuously expanding the Primal Recovery Co range. Our focus is on practical recovery products that help support comfort, movement, and everyday wellbeing, with several new products already in development.
Where are you located?
Our head office is located on the Sunshine Coast, Queensland.
What is Primal Recovery Co's shipping information?
We ship across Australia with free shipping on every order - no minimum spend, no fine print. Most orders arrive within 3-10 business days, and we'll send your tracking details as soon as your order is on its way.
Outside of Australia? Reach out to our team and we'll do our best to make it work.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Primalrecoveryco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Primal Recovery Co exists to help people move better, feel better, and stay active for longer. We create simple recovery tools designed to support everyday comfort, mobility, and performance - so you can keep doing the things you love without pain holding you back.
Get Stronger Sooner - Fast, Free Shipping Australia Wide
We know you don’t want to wait. That’s why every order ships fast and free — so you can start training sooner.